Job Description Join our team as the overnight hero who ensures our guests enjoy seamless, luxurious in-room dining experiences! As our Overnight In-Room Dining Attendant, you’ll deliver exceptional service, create memorable moments, and be an essential part of our 24-hour hospitality excellence. Deliver exceptional in-room dining service to guests during overnight hours, ensuring every order is presented with precision, warmth, and efficiency. Take guest orders via phone with a professional and friendly manner, providing recommendations and accommodating special requests or dietary needs. Prepare trays and trolleys to luxury standards, ensuring attention to detail, cleanliness, and presentation. Deliver food and beverages promptly and discreetly to guest rooms, maintaining a calm and polished demeanor at all times. Set up and clear trolleys from guest rooms and hallways in line with hotel standards. Assist with late-night amenities, minibar replenishment, and special room requests as required. Maintain cleanliness and organisation of the in-room dining area, including pantry, service corridors, and equipment. Ensure all orders are accurately posted and processed through the POS system. Support in monitoring stock levels and assist with overnight inventory or restocking as needed. Uphold all health, safety, and hygiene standards in compliance with hotel policies and local regulations. Communicate effectively with the kitchen, front office, and housekeeping teams to ensure seamless overnight operations. Deliver thoughtful, anticipatory service to create memorable guest experiences, even in the quietest hours of the night.
